Five account controls

Set your own limits with Crownjewelz Casino

You play only from 18, and deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion sit in every Crownjewelz account.

Set a limit

Licensed and regulated under licence 71455-7502-R-799189

Five key facts

Clear answers before the first spin

Most players simply want to know who watches over the account and where to ask for help.

Minimum age18+

Regulator and licenceUK Gambling Commission, 71455-7502-R-799189

National registerGAMSTOP

Helpline0808 8020 133

Limit questions[email protected]

Five tools

Which limits can you set today?

Useful from the first deposit onwards, and worth arranging before a session rather than after it.

Planned deposit, planned play

A deposit limit caps how much you can add to the account over a set period, so a plan made calmly holds when the evening gets lively.

What if the night turns?

A loss limit stops play once losses within the chosen period reach your figure, so a difficult night stays contained rather than growing.

How long have you been playing?

A session time limit ends your play after an agreed stretch, which helps when the clock slips past what you had in mind.

Short pause from play

A cooling-off period pauses the account for a while without closing it, a sensible step when you want a short break rather than a full stop.

Does a break feel too small?

Self-exclusion closes your play for a longer stretch and blocks promotional contact, the right choice when gambling needs to stop properly.

Help with setup

Put your limit in place

Worth reading the first time you set any limit, so the setting holds as you expect.

Profile menu first

Sign in and open your profile menu, where personal details and account settings live; check you are in the right holder's account before changing anything.

One place for every control

Look for the responsible gambling area inside that menu, which gathers every control in one place so nothing is scattered across screens.

Deposit, loss or time

Pick what you want to cap: money paid in, money lost, or time in play; each works on its own or alongside the others, depending on your need.

Seeing the limit in place

Confirm the figure and note how the account reads afterwards; the limit should appear in your settings so you can check it before your next visit.

Time-out and self-exclusion compared

Hours off instead of months off. A time-out is a pause you set inside your account for a short stretch, and it runs for the period you pick. Your access stays closed while it lasts, and you can arrange it yourself from the settings area. Reach out to the team if you need a hand setting it.

Set a long stop from your account. Self-exclusion in your casino account shuts your access for a long stretch, and it is not lifted early once it begins. You start it through the settings in your account, and the account stays closed until the period ends. Plan it as a firm decision.

Cover that reaches further. The national scheme for this market is GAMSTOP, run by The National Online Self Exclusion Scheme Limited, with a minimum of 6 months. You apply yourself by registering online and confirming your email. Once in place, the exclusion covers the online sites that take part. gamstop.co.uk

A household where gambling waits until eighteen

Keep your ID on file. Nobody under 18 may hold an account here, so age is confirmed at sign-up. Proof of identity must be on file before your first withdrawal is released, and the account stays closed if that proof shows under 18.

A shared screen, a quiet filter. On a shared laptop or phone, a filter that hides gambling sites puts a wall in front of a curious teenager. Set it while its user is out of the room, then tell them plainly it exists.

When your family member plays too much. Someone close to you is playing more than they intend, and blame closes the door. Speak about what you have noticed in plain words, then take up the free advice the National Gambling Helpline gives to relatives on 0808 8020 133.

Where support begins

Who can you call when it gets heavy?

Here for anyone who worries that talking about this will cost money or privacy.

National Gambling Helpline (GamCare)

A free helpline runs around the clock, every day, for players and for relatives who are worried. Advisers listen, give advice and point to local support, and the conversation stays confidential. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings let players and their families sit with people who have been through the same thing. No appointment is needed, meetings are free, and some are mixed for family and friends. gamblersanonymous.org.uk

Is play still something you enjoy?

Noticing the shift early makes the next step smaller, because a limit or a pause set now is far easier than a decision forced on you later. Gambling stays a paid form of entertainment, never a source of income.

Look through these and see whether any of them sound familiar.

Spending beyond what you set aside
Chasing a loss with a bigger deposit
Hiding your play from people close to you
Borrowing to keep playing
Playing to escape a low mood
Losing track of how long you play
Feeling restless when you cannot play

Limits and exclusion, answered

Get your answers before you decide

Worth a look the moment a limit, a pause or a closed account is on your mind.

If I take a short pause, when can I play again?+

A pause freezes your access for the period you choose and everything else on the account stays as it was. Once it ends, play opens again on its own, with your limits still in place. Nothing is lost or reset.

How do I shut my account for good through support?+

Closing for good is arranged by the support team by email at [email protected]. Say clearly that you want the account closed rather than rested. They confirm the closure and answer any question about the balance before it goes ahead.

Can I cancel a self-exclusion before the period ends?+

No. A self-exclusion holds for the whole span you picked and cannot be lifted part way through, not even by asking support. That firmness is the point of it: the decision is made once, when you are thinking clearly, and it carries you through the harder day.

My brother plays too much; who can advise me?+

The National Gambling Helpline (GamCare) on 0808 8020 133 takes calls from relatives as well as players, around the clock and free. Staff there talk through the situation with you and point to local support. Gamblers Anonymous also welcomes families and friends at its meetings.

Where do I go to alter a limit I set earlier?+

The same section of your account where you first chose it, alongside the other controls. Adjusting the figure there is enough; you do not need to contact anyone. Your new number then applies to the deposits or the time that follow.

Why do you ask for my age documents?+

Because play here is reserved for people aged 18 and over, and the law puts the checking duty on the casino. A quick look at your identification confirms the date of birth on the account. Verification usually completes within 32 hours of the documents arriving.