Verified Before You Withdraw

Crownjewelz Casino Account Verification and KYC

The license requires us to confirm who you are, and most checks clear within 32 hours so your first withdrawal is not the one that stalls.

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Licensed and regulated under licence 71455-7502-R-799189

Check Basics

You Keep Full Withdrawal Access

Most players worry a pending check will freeze their winnings, so here is the short version first.

Who checks

Crownjewelz Casino Ltd

Licensed by

UK Gambling Commission, 71455-7502-R-799189

Usual wait

32 hours

Needed by

First withdrawal at the latest

Questions go to

[email protected]

Minimum age

18+

Four Steps to Cleared

Your First Upload, Done Right

Our team reads each upload by hand, so a few tidy photos save you a second round.

Nervous First Look

By the time you open the verification area in your account, the checklist is already waiting. Read which of the three items the team needs from you before you touch a camera.

Sharp Copy, Quick Clear

Place your proof of identity on a plain dark surface in good light, then photograph all four corners without glare or fingers. Blurry or cropped edges are the reason most checks come back.

Use Your Own Card

Show the payment method you used in your own name, with the middle digits masked if the site asks. A card or account held by someone else will hold the whole check up.

Nothing Left to Chase

After the last upload, a confirmation appears in the account and the review clock starts. Nobody needs to chase it: your inbox shows the outcome, usually inside 32 hours.

Three Papers

Fewer Rejections, Faster Clearance

Our reviewers work from the same short list every time, so you know exactly what lands on their desk.

Proof of identity

ConfirmsYour name and date of birth

Must showFull photo page, all four corners visible

Proof of address

ConfirmsWhere you live now

Must showYour name, address and a date within three months

Payment method verification

ConfirmsThe card or account is yours

Must showHolder name matching your account, middle digits hidden

When Your Upload Comes Back

Old Address, Wrong Flat. Bills older than the window a casino can accept show where you lived then, not now, so the address no longer matches the one on file. Pull a bill issued in the last three months Switch to a bank letter if bills are quarterly

Your Renewed Passport Arrives. A passport or card that ran out of date proves nothing current, so the review team has to send it back and start again from zero. Photograph the current document, not the old one Check the expiry date before you upload

When You Sent a Grab. A grab of a screen captures the window, not the page underneath, and the security markings the team needs are often lost in it. Photograph the paper or card itself Keep the phone still and avoid glare

Routine Check, Not an Accusation

Under the United Kingdom licence held by Crownjewelz Casino Ltd, number 71455-7502-R-799189, the UK Gambling Commission requires us to know where stakes come from. Nobody is accusing you of anything: the request is made of plenty of players, and it keeps the site clean of laundered money.

One or two of these usually settles the question, so send what you have.

Recent bank statement, wage slip
Employer letter stating salary
Savings or investment statement
Sale or inheritance paperwork
Tax return, dividend record

Four Moments

Asked at These Four Points

It settles when the request can arrive, so no part of the process takes you by surprise.

Is That Card Mine?

Adding a card or wallet you have not used before confirms the account is yours, so the team asks for a picture of that method with your name visible.

Send Your Proofs First

Cashing out for the first time closes the loop on your identity, and the team asks for the three proofs held in your account before any money leaves.

Higher Ceiling, More Papers

A higher ceiling means more money at stake, so the team asks what you earn and may want statements or payslips before changing anything.

Proof You Are 18

Settling the age question early means the licence condition is met at once, and a photo of your identity document with a selfie if asked does it.

Waiting it out

Plain answers on identity checks

You will know exactly what to send, what gets refused, and who sees it afterwards.

Does a phone photo work for the identity check?+

Yes, a clear phone photo in daylight works when all four corners show and no glare hides the text. Keep the file within the size limit shown in your account and skip filters. Reviewers treat it exactly like a scan.

What happens if you reject one of my documents?+

A refusal arrives with a note naming the problem, usually a blurry corner, a missing page or an address that does not match. You then send a fresh copy of that single document, not the whole set, to [email protected]. The clock restarts from the moment the new file lands.

Is my passport data encrypted when I send it in?+

Yes. From the second you upload, files travel over 256-bit SSL and land in a restricted store that only the checks team can open. Nobody in the games or payments side sees your document images.

When does the check have to be done by?+

By the time you request your first withdrawal, the check must be finished, which is our licence condition, and it can come earlier, at sign-up or at the first deposit. Build it into your plans so nothing waits.

What is a source of funds check for, exactly?+

At some point every UK-licensed operator has to ask, and ours is a routine duty under our Gambling Commission licence aimed at keeping laundered money out of gambling. Nothing here suggests wrongdoing on your part. A short statement of where the money sits, such as salary or savings, usually settles it.

What if my name has changed since I signed up?+

Once your name changes, send the document that proves it, such as a marriage certificate or a deed poll, alongside the matching identification. Account name and document name must line up before the check can close. Our verification desk will confirm the rest.

Will I need to send everything again in a few months?+

No, the set stays on file once it clears, so a later payout does not ask for the same papers. We may come back if a detail changes, or if the source of funds review needs a newer statement. Repeat checks usually finish inside 32 hours.